Shipping Policy
Effective Date: January 29, 2025
At Viveo Recovery, we strive to ensure that your orders are processed and shipped as quickly as possible. Please review our Shipping Policy for details about shipping methods, processing times, and additional shipping-related information.
1. Shipping Locations
We offer worldwide shipping to most locations! However, we do not ship to the following regions:
- Africa
- Middle East
If you’re in a location not currently covered by our shipping options, please contact us at support@viveorecovery.com for assistance.
2. Processing Time
- All orders are processed within 1-2 business days of receiving payment.
- Orders placed on weekends or holidays will be processed on the next business day.
- Please note that processing time does not include shipping time.
3. Shipping Method
We offer free shipping on all orders. Shipping fees will be covered by us, and there are no additional charges for delivery.
4. Shipping Costs
- Free shipping is available for all orders, regardless of the size or destination.
- There are no additional charges for delivery.
5. Order Tracking
Currently, we do not provide tracking information for shipments. Please allow the full shipping time to elapse before contacting us for any concerns.
6. Destination Shipping/Delivery Times
| Destination | Shipping/Delivery Times |
|---|---|
| US | 6-10 business days |
| Europe | 6-12 business days |
| UK | 6-10 business days |
| Canada | 6-12 business days |
| Australia | 8-14 business days |
Please note that delivery times may vary depending on customs processing and other factors beyond our control.
7. International Shipping
For international orders, please be aware that customs duties, taxes, or other fees may apply depending on your country’s regulations. These additional costs are the responsibility of the customer and are not included in the shipping charge at checkout.
8. Address Accuracy
Please ensure that your shipping address is entered accurately at the time of checkout. Viveo Recovery is not responsible for delays or non-delivery resulting from incorrect address information provided by the customer.
9. Lost or Damaged Items
If your order arrives damaged or is lost during shipping, please contact us immediately at support@viveorecovery.com. We will work with you to resolve the issue as quickly as possible.
10. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.
11. Contact Us
If you have any questions or concerns about your order or shipping, please contact us at:
- Email: support@viveorecovery.com