Refund and Returns Policy

Effective Date: January 29, 2025

At Viveo Recovery, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a 30-day return and refund policy to ensure your satisfaction.

1. Returns

We accept returns within 30 days of receiving your product. To qualify for a return, the following conditions must be met:

  • The product must be unused and in original condition.
  • The product must be in its original packaging.
  • Proof of purchase or order number is required.

2. Return Process

To return a product:

  1. Email us at support@viveorecovery.com within 30 days of receiving the item.
  2. Provide your order number, product details, and reason for the return.
  3. Once we receive your return request, we will provide instructions and a return authorization.

3. Refunds

Once we receive and inspect the returned product:

  • If the return meets our policy, we will process a refund to the original payment method.
  • Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

4. Non-Refundable Items

We cannot accept returns or provide refunds for:

  • Products that have been used, damaged, or improperly handled.
  • Products returned after the 30-day return window.

5. Shipping Costs

  • Shipping fees are non-refundable.
  • Customers are responsible for return shipping costs unless the item is defective or damaged on arrival.

6. Exchanges

We do not offer direct exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order for the desired product.

7. Defective or Damaged Items

If your item arrives damaged or is defective, please contact us immediately at support@viveorecovery.com. We will resolve the issue by offering a replacement, return, or refund at no extra cost to you.

8. Contact Us

If you have any questions or need assistance with a return or refund, please contact us: